Service Management
Chapter 01 Role of Services in an Economy
Service Definition Service enterprises are organizations that facilitate the production and distribution of goods, support other firms in meeting their goals, and add value to our personal lives. “James Fitzsimmons” Role of Service in Economy 1. Service activities enhance quality of life (Bank Industry) 2. Government service activities are necessary for a nation economy to survive and prosper (Clean water, Transportation) Economic Evolution 3 Service Stage 1. Primary (Extractive) Economies are based on extracting natural resources from the land (agriculture, mining, fishing, forestry) 2. Secondary (Goods-Producing) Manufacturing and Processing 3. Tertiary (Domestic Services) Restaurant and Hotel 3 Stages of Economy Development 1. Pre-Industrial 2. Industrial 3. Post-Industrial
